Effective Date: 01/01/2025
This Returns & Refunds Policy outlines the procedures for returning products purchased from RubabStore.com (the "Website").
1. Eligibility for Return
* Return Window: Most items are eligible for return within 7 days of the original purchase date.
* Conditions:
* The item must be in its original condition, unworn, undamaged, and in its original packaging.
* Any accompanying accessories or tags must be included.
* Sale items may have limited return eligibility. Please refer to the specific product page for details.
* Non-Returnable Items:
* Personalized or customized items.
* Perishable goods.
* Hygiene products (unless faulty).
* Downloadable digital products.
* Gift cards.
2. Initiating a Return
* Contact Us: To initiate a return, please contact us at Contact@rubabstore.com or by phone at 080 6218 0131 within the return window.
* Obtain a Return Authorization (RA) Number: We will provide you with a unique RA number and instructions on how to return the item.
* Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped, damaged item).
3. Refund Process
* Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the return conditions.
* Issuance of Refund: Once the return is approved, we will issue a refund to the original payment method.
* Processing Time: Please allow 7 business days for the refund to be processed.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Contact@rubabstore.com or by phone at 080 6218 0131 with photos or videos of the damage. We will arrange for a replacement or issue a full refund.
5. Disclaimer
This Returns & Refunds Policy may be subject to change without prior notice. Please refer to this page for the most up-to-date information.
Contact Us:
For any questions regarding our Returns & Refunds Policy, please contact us at:
* Email: Contact@rubabstore.com
* Phone: 080 6218 0131